All countertops will need to be cleared of any obstructions in order to provide the most accurate measurements.
Please have all cabinets securely installed in their permanent position and level. After the template, cabinets must not move.
All appliances affecting measurements will need to be onsite.The sink must be on site. If D&L has to be up the sink, a $195 fee will be added
If D&L shows up and the area is not ready a $195 fee will be added in order to come back out to complete the template.
YOUR INSTALLATION APPOINTMENT
All plumbing must be completely disconnected prior to install arrival. This includes all plumbing connected to sinks and all removal of everything from the countertops. D&L WILL NOT do any demo/prep work unless it is on our contract.
We recommend at least 12 hours (minimum) after installation before any plumbing gets hooked up.
Stone can be unpredictable so delays are possible. We do our best to forecast difficult installs but some delays will be beyond our control.
D&L uses the best technology to make countertops as seamless as possible, but seams are not invisible. Seams will be seen and felt. Final seam location is at the discretion of D&L Tile. Our method in choosing seam locations is three parts: Do as few seams as possible, slab layout, and be able to transport, install, and preserve your stone as safely as possible.
NATURE OF STONE
Stone countertops are beautiful polished rocks. Natural variations in the stone occur and enhance the beauty.
Fissures, pits, voids, dull spots, textural differences and thickness variations are not considered defects and will not warrant a remake or discount. If you chose remnants for the project, only remnants will be used for reworks.If material is chosen elsewhere, D&L recommends that supplier inform you about the material.
Occasionally, due to the scope of an install, ‘finish work’ may need to be done. D&L Tile does not perform finish work.
Examples of finish work might include: Reinstalling trim that had to be removed to complete install, drywall work due to unavoidable damage from uninstalling and installing tops, any electrical work, cabinetry, and all plumbing.
D&L tile will do one coat of sealer. Sealers are not 100% “proof”. If one coat is not enough, it is the homeowners responsibility to add additional coat
D&L Tile is our trusted partner for all of our high end slab work - countertops, slab showers, etc - easy to work with & perfect products every time
02:53 09 Sep 23
I was very pleased with the installation of my kitchen backsplash tile. It was done very professionally and clean. No mess was left when the job was done. I am very happy and would recommend D&L Tile to everyone.
17:05 07 Aug 23
We were so impressed with Kameron, Derek and Mark's professionalism and attention to detail!!! We are absolutely thrilled with our new flooring, it is beautiful!!!
00:43 15 May 23
D&L Tile completed a demo and new install of quartzite countertops and tile backsplash in our kitchen. Every person that we interacted with was a pleasure to work with. Zack came out and did the initial measuring and quote. He was very thorough and polite. Grant and McKenna did the demolition and did a nice job of protecting our home from any damage and dust. Dena’s eye for detail guided us in our selection of the stone and tile. She was very quick to narrow down the many selections that they offered. Ryan came to measure with his high tech measuring technology and was very friendly, knowledgeable and polite throughout the process. We did not meet the stone installers but they did a great job. The fit and finish was perfect especially around the farm sink! Cameron did a great job on the backsplash. We have an older home that is not flat, plumb, level or square but he mastered the install nicely. The turnaround time was faster than we anticipated thanks to Mark who kept the schedule moving day by day. By the way, these are all the type of people that we felt comfortable leaving the front door unlocked to get in when we weren’t there. Many thanks to a great team effort!
14:02 04 Apr 23
I have worked with D & L Tile for many years. They always do great work in tile and solid surface material. My clients are always happy with their work and they are on time.
21:51 15 Mar 23
We had a great experience with D&L, very happy with the results. Also very happy with the service and communication. I would recommend them to anyone.
19:42 28 Feb 23
We're very pleased with D&L Tille. We had a master bathroom countertop fabricated and installed and it's beautiful. We worked with Ryan Boucher who was very helpful and informative. He gave us suggestions that saved us quite a bit of money, which is always nice!There was a quick turnaround time too. The template guy (Sorry...I didn't get his name) came on a Tuesday, and they installed it the following Monday.Could not be happier with the entire experience!
00:52 16 Feb 23
Great customer service and the crew that installed were very professional. You would be happy with this company.
23:20 27 Sep 22
Gosh what a showroom!I'll be able to outfit my home here with all that my home needs! Great meeting Steve and part of the crew today!If you're a builder or you're remodeling you need to come into this store!
00:59 22 Sep 22
Backsplash looks amazing. Better than I expected. D & L is a great company to work with. I have used them for both my bathroom and kitchen remodels since 2017.
01:49 02 Sep 22
D&L did a beautiful job installing a new quartz countertop in our newly remodeled kitchen.They were not only well organized, timely and conscientious with the install but friendly, polite and went out of their way to keep any dust from reaching other parts of the house. We will definitely go through D&L the next time we purchase granite or tile.
14:46 24 May 22
This review is long overdue! After calling about 15 tile & granite companies for installation we finally called D&L Tile. They are the only company that actually answered the phone and/or returned our call! We had all of our materials and just needed someone to do the installation.They were responsive and got us on their schedule! We had kitchen counters/backsplash, bathroom shower, counters, floor and wall done through them. Along with our sons vanity. The process was flawless! They are professional and their communication was great! Thank you Ryan, Mark and everyone at D&L Tile that worked with us to get our job done!!We are very happy with everything!!
James L B.
15:09 11 May 22
The replacement of our granite counter tops went very smoothly. Starting with removal, and the installation was accomplished without a flaw. D&L’s team were very professional, courteous, and friendly. Great job all around!
20:07 17 Mar 22
They are truly artistic! Our quartzite slab was chisled and cut perfectly. They surpassed our expectations by far. Thank you so much for helping make our dream kitchen a reality.
15:49 03 Feb 22
D&L Tile did an amazing job! We had quartz countertops and glass backsplash installed. All of the installers were on time and very professional. The cabinets were delayed from a different company and Ryan was very accommodating and immediately scheduled the work to be done the minute all the cabinets arrived. Ryan went above and beyond to come out the night before we had a our daughters graduation party and install the plywood for the countertops just so we would have a place to put food. I would highly recommend D&L tile for order and install!
02:11 26 Jan 22
D and L Tile did a great job for us. They installed our kitchen countertops. Ryan is an artist with this. Measured to perfection. Installed beautifully. They were always on time and provided great communication. Also reasonably priced. Highly recommended
20:49 21 Jan 22
Don't have enough time or space to say enough about D&L Tile! Almost five years ago we contracted with them to do two bathroom remodels - no small feat. Amazing results!!!We hired them again in 2020 to do an extensive remodel which included demo, flooring, countertops, backsplash, bathroom tile, etc. They truly made our vision materialize! I had a design idea in mind and they helped hone the concept. I greatly admired their communication level - I'm a realist and know that nothing ever goes perfectly however they came close to perfection because we had realistic expectations and conversations throughout the whole project. This is a family owned company and they treat their customers with respect and professionalism. The quality of their work speaks for itself - their employees are true craftsmen!We have had an abundance of compliments on the finished product. We have and will continue to refer D&L Tile to anyone looking to transform their spaces!
04:22 20 Jan 22
Steve and Ryan were a pleasure to work with! We had a granite in mind that was unavailable. They went to extra lengths to find one that was similar. The craftsmanship of our granite countertops and the install of the herringbone tiled backsplash is really beyond words. They walked us through every step of the process in a timely manner. Their scheduled services happened as promised. Communication was top-notch. Thank you D & L Tile!!
19:27 19 Jan 22
Amazing workmanship! We bought our vacation home without viewing and of course, hated the kitchen sinks once we actually moved in. Our plumber referred D and L to help us update the sinks. Ryan scheduled a visit within days from the first call I made to D and L Tiles. Ryan took measurements and pictures of the granite cutouts. Even though the new stainless steel sinks were NOT present at the time of Ryan's visit, he was able to make create miracles with pictures I sent him. Ryan kept us updated throughout the process since we still reside in California. Within two weeks, D and L tiles took out the old kitchen sinks, cut out the granite countertops to install our new larger stainless steel sinks. We are EXTREMELY happy with the work D and L did for us. They left our kitchen really cleaned and SPECTAULAR! We look forward to having D and L Tiles updating our flooring and bathrooms in the future.
19:17 19 Jan 22
I was a walk-in client to the D&L showroom in Reno. And there, Jeff helped me to find the correct kitchen countertop that matched my sample and the correct bathroom countertop to meet my requirements. Because D&L also has their own fabrication space, the timing of delivery and install is more streamlined. Ryan who measured And installed the countertop with his team was great. He was on time for every meeting, very responsive via phone, and a pleasure to work with. I’ll be going back to D&L for our next project And recommending them to my contractor friends.
19:34 16 Feb 21
D&L Tile remodeled our kitchen and it looks absolutely amazing! I can't decide which I like more, the tile or the granite counter-tops! Aside from the end results, Steve and Ryan were so easy to work with. I didn't have to worry about who to hire for the cabinets or plumbing, they helped line all of that up. Everyone was super patient with my indecisiveness, their knowledge and expertise in selecting coordinating tiles for floor, backsplash and granite countertops inspired the look that I admire everyday. I can't wait until I can call them back to remodel our master bathroom! You won't regret calling D&L Tile!
04:53 05 Jan 21
My family has used D&L Tile for countless granite projects over the last five years. They are always extremely professional and have stood by their work. The reason we have used them so many times is that they make it to easy so we end up finding projects to hire them for. D&L tile has been a family operated business for going on the third generation and it is apparent in the quality of work provided. They recently completed a walk in shower for my elderly father in law and coordinated the job to limit down time as well as spent extra time to perfectly position the handicap rails at the height that worked best for him. My wife has uncompromising attention to detail and their work has always been excellent. I highly recommend D&L tile.